Chattanooga Launches Upgraded CHA 311 App for Service Requests

News Summary

Chattanooga has unveiled its upgraded CHA 311 app and online portal, streamlining the process for residents to report issues like pothole repairs and graffiti removal. With new features such as pinpointing problem locations on a map and expanded service categories, the city aims to enhance community engagement. Users can easily create accounts to submit and track service requests, ensuring quick resolutions. The initiative represents a significant investment in improving city services and fostering communication between residents and the local government.

Chattanooga Unveils New CHA 311 App and Portal for Streamlined Service Requests

Residents of Chattanooga, rejoice! The city government has just launched an upgraded version of the CHA 311 mobile app and online portal, making it easier than ever to request essential services like pothole repairs and graffiti removal. This exciting and user-friendly upgrade aims to enhance community engagement and improve the response time for service requests.

New Features to Make Your Life Easier

The revamped CHA 311 system is packed with features designed to simplify how you report issues in your neighborhood. One of the standout features is the ability for users to drop pins on a map, pinpointing the exact location of the problems they wish to report. Whether it’s a pesky pothole or an unkempt park area, you can now indicate exactly where the issue lies with just a tap!

But that’s not all! This updated version includes an array of new service categories such as urban forestry and street maintenance, allowing residents to raise a wider variety of requests. Plus, the app now provides notifications, keeping you informed about the status of your service requests, all delivered conveniently through the app and via email.

Account Creation Made Simple

To get started with the new system, users will need to create an account. This is a quick process and allows you to submit and track your service requests easily. If you’re one of the lucky ones who had the previous version of the app and set it to automatically update, congratulations! The upgraded app is already waiting for you on your device. For those who didn’t enable automatic updates, fear not! You can simply head to your app store and download the newly improved CHA 311 app.

A Peek into Usage Statistics

157,000 to be exact. In addition, the system handled over 14,000 emails and nearly 7,000 text messages! With such high levels of engagement, it’s clear that the community is keen on keeping Chattanooga shining bright. During the transition to the new app, users will be informed on how to track the status of their service requests, ensuring transparency and trust in the process.

Efforts to Address Past Requests

While the new app is up and running, city staff is not ignoring previous service requests. Efforts to address outstanding reports from the older systems are ongoing, reaffirming the city’s commitment to serving its residents swiftly and effectively. It’s all part of a broader push towards improved city services following the recent redesign of Chattanooga’s website and the introduction of a brand new city logo.

Investing in Community Engagement

So, how much did this upgrade cost? The local government made a modest investment of just over $36,000 in collaboration with GoGov, a software vendor that specializes in working with local governments. This investment is expected to pay off handsomely by enhancing communication between the city and its residents.

The Future Looks Bright

As of 2025, the new CHA 311 app is already seeing positive traction, with over 14,000 requests submitted. This is quite the accomplishment for a system that only recently made its debut. The hope is that this upgraded tool will lead to quicker resolutions and a happier community.

So, if you haven’t already, be sure to check out the new CHA 311 app or online portal. After all, reporting issues is just a tap away, and together, we can make Chattanooga an even better place to live!

Deeper Dive: News & Info About This Topic

HERE Resources

The Trump Administration Targets State Climate Policies with Executive Order
Tufts Doctoral Student Detained by Immigration Authorities
Federal Judge Secures Healthcare for Transgender Youth
Chattanooga Residents Demand Action on Pothole Repairs
Chattanooga Faces Traffic Disruption Due to Water Main Break

Additional Resources

• Times Free Press: Chattanooga Rolls Out New 311 App
• Local 3 News: Chattanooga Launches New CHA 311 App
• Chattanooga Pulse: City of Chattanooga Releases Updated 311 App
• WDEF: City of Chattanooga Announces New Update to 311 Website & App
• Chattanoogan: Chattanooga Live Music Upcoming Events
• Wikipedia: 311 (service)
• Google Search: Chattanooga 311 app
• Google Scholar: Chattanooga 311 service
• Encyclopedia Britannica: Chattanooga
• Google News: Chattanooga 311